Terms of Service

When you work with me as your Virtual Assistant, here’s what you can expect: 

Services 

• I provide virtual assistant services remotely, tailored to your needs. 

• Work is agreed in advance via email or a Statement of Work. 

  Payment 

• Fees are agreed before work starts. 

• Payment must be made on time—late payments may pause work and incur interest. 

Hours & Communication 

• Office hours: Mon–Fri, 9am–5pm (UK time). 

• Email is the main way to stay in touch. Calls should be booked in advance. 

• Urgent/out-of-hours requests may cost extra. 

Your Role 

• You provide clear, accurate information and any materials needed for the work. 

• You confirm you have permission to use the materials you provide. 

Privacy & Confidentiality 

• I follow UK GDPR and keep your data safe. 

• All information shared with me is treated as confidential. 

Ownership 

• You own the final deliverables once paid in full. 

• My processes and methods remain mine. 

Liability & Disputes 

• I’ll always aim for accuracy and quality. 

• Any issues must be flagged within 3 working days of delivery. 

My liability is limited to the total fees you’ve paid.